Shipping & Returns
Have you ordered the wrong part(s) or need to return your items?
- Be assured your convenience is our priority. We made your return process hassle-free with our 30-day easy return policy
- If you receive a damaged, defective, or incorrect product, then you can replace or return the product within 30 days.
- Your 30-day return period starts from the date of purchase.
- Returns will not be accepted for:
- Items over 30 days old.
- Parts that have been installed.
SHORTAGES and DAMAGES
Short shipments and damaged parts should be reported to PartsHnC within 3 business days of package receipt.
Defective and non-working condition parts must be reported with 5 business days.
- You can submit your return request from your account or using the link in the footer if you are a guest buyer or Call on customer support number (866) 773-0907, or email us at [email protected] for any queries regarding the return process.
- Clearly mention the reason for your return while you are filling in the details.
- You will receive a return authorization number (RAN), after validation of your reason. RMA number that must be mentioned on the shipping box (Ex: RMA#1234).
- Once the RMA number is provided, the part must reach us within 15 days.
- Original invoices, and receipts must accompany all parts returns.
- Shipping and handling amounts are not included in the refund. You will get a refund only for the product price.
- Refunds will be processed with in 72 hours of the product being received in the warehouse.
- In case customer wanted to cancel the order before shippment, There will be an adjusting fee of up to 6% for payment gateway charges.
- PartsHnC has complete authority over whether an item may be returned, exchanged, or ordered canceled.
- There will be a 10% restocking fee from 1 to 10 days, and 20% restocking fee from 11 to 30 days on returns. No restocking fee on defective products or our shipping errors.
- Freight needs to be prepaid by the customer and will be reimbursed ONLY for defective products and PartsHnC shipping errors.
- Refunds will be processed to the original payment method used for placing the order.
- In case any of the return instructions are not followed refund may be denied completely or incrase the restocking fee case to case.
- All our shippings and delivery happens only on business days (Monday to Friday) excluding holidays.
- All warranties are valid for replacement only, not for refunds or repairs.
Customer Service: (866) 773-0907
Open - Mon - Fri 8:00am - 5:00pm CT
Live Chat Support
Open - Mon - Fri 8:00am - 5:00pm CT
All our shippings and delivery happens only on business days (Monday to Friday) excluding holidays.
Same day shipping cut-off time will be 3PM CST
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