At PartsHnC, we prioritize your satisfaction with every purchase. We understand that sometimes circumstances may require a return or refund, and we are here to help guide you through the process. If for any reason you are not completely satisfied, you can return your product following the terms outlined below.

Return Policy

30-Day Returns: We offer a 30-day satisfaction guarantee on all items purchased directly from our online store. If you’re not happy with your purchase, you can initiate a return and request a refund within 30 days from the delivery date.

Eligibility for Return: Returns are only accepted under the following conditions:

• The item must be unused, undamaged, and in its original packaging, including all original manuals, with no signs of wear.

• The return request must be submitted within 30 days of receiving the item.

• The item must be purchased directly from our online store.

• Items must be returned with prior authorization from our team. Return requests will only be processed via email ([email protected]); phone or chat requests will not be accepted.

• Returns must be received within 15 business days after authorization is granted.

Non-Refundable Items: The following items are not eligible for return or refund:

• Custom or personalized products that were specifically made for you.

• Special order items

• Used or damaged products that are not in original condition.

Damaged or Incorrect Items: If your item arrives damaged, incomplete, or incorrect, please contact us within 2 business days from the delivery date.

Initiating a Return: To start the return process, please email our customer support team at [email protected]. Include your order number, a brief description of the issue, and any relevant details. Our team will assist you in the next steps and provide guidance.

Return Process: Once your return request is approved, we will send you detailed instructions via email, including an RMA (Return Merchandise Authorization) number. Please follow these instructions carefully to ensure a smooth return process.

• Provide the details of your return via email.

• An RMA number will be sent to you once the return request is authorized.

• Ship the items to the address provided along with the RMA label attached to the package. 

• Do not write anything on the original packing box. Items won't be accepted otherwise

Note: Do not send returns to the corporate address listed on our website.

Return Shipping Costs: The customer is responsible for covering all return shipping expenses. Additionally, the buyer must ensure that returned items are properly insured during transit. We are not liable for any loss or damage to returned items while in transit, and this responsibility rests entirely with the buyer.

Refund Policy

Refund Process: Once we receive the returned item and verify its eligibility, we will process the refund. The refund will be issued to the original payment method used for the purchase.

Refund Method: Refunds will be credited to the same payment method used at the time of purchase.

Refund Timeframe: Refunds may take up to 14 business days to appear in your account, depending on your bank or financial institution.

Exchange Policy: We do not offer exchanges. If you wish to receive a different item, please initiate a return and place a new order.

Restocking Fee: There will be a 10% restocking fee, If we don't receive return order within given timeline restocking fee will increase.

Policy Changes: Our return and refund policies may be updated periodically. Any changes will be communicated through our website.

Contact Information:

• Business Days: Monday to Friday

• Business Hours: 08:00 AM - 05:00 PM CST 

• Toll Free: 866-863-0907

• Email: [email protected]

Legal Compliance: Any disputes arising from this contract will be subject to the jurisdiction of the United States of America.