Privacy Policy

Last Updated: 05/08/2026

PartsHnC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how PartsHnC collects, uses, shares, stores, and protects personal information when you visit our website, create an account, place an order, contact us, apply for a job, request a return, interact with our advertisements, or otherwise communicate with us.

This Privacy Policy applies to information collected through www.partshnc.com, our checkout process, account registration, customer service communications, email communications, order support, return requests, advertising interactions, and other electronic communications with PartsHnC.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our website or provide personal information to us.

1. Who We Are

For purposes of this Privacy Policy, PartsHnC, we, us, and our refer to PartsHnC.

Corporate Address:
PartsHnC
700 Nicholas Blvd, Suite 105
Elk Grove Village, IL 60007
United States

Business Hours: 8:00 AM – 5:00 PM CST
Business Days: Monday to Friday
Toll Free: 866-773-0907
Phone: 630-326-8605
Email: [email protected]
Website: https://www.partshnc.com/

For privacy-related requests, please email us at [email protected] with the subject line “Privacy Request.”

2. Information We Collect

We may collect personal information directly from you, automatically through website technologies, from service providers, and from business partners involved in processing your order or supporting our website.

The information we collect may include the following categories.

A. Contact and Account Information

We may collect:

• Full name.
• Business name.
• Job title.
• Email address.
• Phone number.
• Mobile phone number.
• Billing address.
• Shipping address.
• Username and account login information.
• Account preferences.
• Communication preferences.

B. Order and Transaction Information

When you place an order, request a quote, request a return, or contact us about an order, we may collect:

• Products ordered.
• SKU, part number, manufacturer, model, and product details.
• Order number.
• Invoice information.
• Shipping method.
• Delivery address.
• Tracking information.
• Return Merchandise Authorization information, also known as RMA information.
• Return and refund history.
• Customer service communications.
• Tax exemption or resale certificate information, if applicable.
• Payment confirmation, transaction ID, payment status, fraud-review status, and related order records.

C. Payment Information

PartsHnC requires payment in full at the time of purchase unless we expressly agree otherwise in writing.

We may collect payment-related information necessary to process your order. Full payment card details may be collected and processed by our third-party payment processors. PartsHnC does not intend to store full credit card numbers or full payment card security codes on its own systems unless expressly required for a lawful business purpose and handled through appropriate security controls.

We may retain limited payment-related records, such as transaction identifiers, payment status, authorization information, fraud-prevention records, refund records, and other information needed for accounting, order support, chargeback handling, tax, legal, and compliance purposes.

D. Customer Service and Communication Information

If you contact us by email, phone, website form, chat, return request form, or other method, we may collect and store:

• Your name and contact information.
• The contents of your message.
• Order-related details.
• Product questions.
• Return or warranty questions.
• Photos, documents, or other materials you provide.
• Records of our responses.

E. Website, Device, and Usage Information

When you visit our website, we may automatically collect certain information, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Referring website.
• Pages visited.
• Time and date of visits.
• Search terms used on the website.
• Products viewed.
• Cart activity.
• Clickstream data.
• Approximate location based on IP address.
• Cookie identifiers and similar tracking identifiers.

This information helps us operate the website, improve performance, detect fraud, understand customer behavior, improve product listings, and support advertising and analytics.

F. Marketing and Advertising Information

If you interact with our advertisements, emails, remarketing campaigns, or promotional content, we may collect information such as:

• Whether you opened or clicked an email.
• Products or pages viewed.
• Advertising campaign information.
• Cookie or device identifiers.
• Website activity used for remarketing or analytics.
• Marketing preferences and opt-out choices.

G. Information from Third Parties

We may receive information from service providers and business partners, such as:

• Payment processors.
• Shipping carriers.
• Website hosting providers.
• E-commerce platform providers.
• Analytics providers.
• Advertising platforms.
• Fraud-prevention tools.
• Customer service tools.
• Tax calculation providers.
• Suppliers, manufacturers, or distributors involved in fulfilling orders.

3. Information We Do Not Intentionally Collect

PartsHnC does not intentionally request or collect sensitive personal information unless needed for a specific lawful purpose.

We do not intentionally collect:

• Social Security numbers.

• Government identification numbers.

• Biometric information.

• Health information.

• Precise geolocation information.

• Race, religion, political affiliation, union membership, or similar sensitive information.

• Full financial account credentials.

If you provide sensitive information unnecessarily, we may delete or disregard it unless we need to retain it for legal, fraud-prevention, dispute, or compliance reasons.

4. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

• To operate and maintain our website.

• To create and manage customer accounts.

• To process orders.

• To collect payment.

• To confirm payment status.

• To ship products.

• To provide order confirmations, shipping updates, and delivery-related information.

• To process returns, refunds, cancellations, warranty inquiries, and RMA requests.

• To respond to customer service inquiries.

• To verify product, order, shipping, billing, and account information.

• To prevent fraud, unauthorized transactions, chargebacks, abuse, and security incidents.

• To enforce our Terms and Conditions and other policies.

• To comply with tax, accounting, legal, and regulatory requirements.

• To maintain business records.

• To improve product information, website functionality, search, checkout, and customer experience.

• To analyze website traffic, user behavior, product interest, and advertising performance.

• To show relevant advertisements or remarketing ads.

• To send marketing communications wherever permitted by law.

• To protect the rights, property, safety, and security of PartsHnC, customers, employees, service providers, and others.

• To support business operations, audits, reporting, system administration, and internal analytics.

5. Cookies, Analytics, Advertising, Remarketing, and Session Replay

PartsHnC uses cookies and similar technologies to operate the website, improve your experience, analyze traffic, remember preferences, understand product interest, support checkout, and provide advertising or remarketing.

Cookies are small files placed on your browser or device. Similar technologies may include pixels, tags, scripts, local storage, analytics identifiers, session replay tools, heatmap tools, and behavior analytics technologies.

We may use the following types of cookies and similar technologies:

A. Essential Cookies

These cookies are necessary for the website to function. They may support account login, shopping cart functionality, checkout, security, fraud prevention, and website performance.

B. Analytics Cookies

These cookies help us understand how visitors use the website, which pages are visited, how customers find us, and how the website can be improved.

C. Advertising and Remarketing Cookies

These cookies may be used to show advertisements to users who previously visited our website or viewed certain products. For example, we may use remarketing services through platforms such as Google or other advertising networks.

These third-party platforms may use cookies or similar technologies according to their own privacy policies. PartsHnC does not control all third-party cookie practices.

D. Session Replay, Heatmaps, and Website Behavior Analytics

PartsHnC may use session replay, heatmap, screen interaction, and website behavior analytics tools to understand how users interact with our website. These tools may record or analyze website activity such as pages viewed, clicks, scrolling, mouse movements, navigation paths, cart activity, form interactions, browser information, device information, and other usage activity.

We use this information to improve website usability, troubleshoot errors, detect fraud or abuse, improve checkout performance, improve product pages, and enhance customer experience.

These tools are intended to analyze website interaction and are not intended to collect sensitive personal information. Where technically available, we may use masking, redaction, or similar controls to reduce the collection of sensitive information such as payment card details, passwords, and other confidential fields. However, you should avoid entering unnecessary sensitive information into website forms, chat messages, or other free-text fields.

Session replay and behavior analytics providers may process this information on our behalf as service providers. Their use of information is subject to their service agreements and privacy practices.

E. Cookie Choices

You may set your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of the website may not work properly, including account login, shopping cart, checkout, saved preferences, and certain website features.

You may also be able to manage advertising preferences through third-party tools provided by advertising networks, browsers, or device settings.

By continuing to use our website without disabling cookies, you consent to the use of cookies and similar technologies as described in this Privacy Policy, where such consent is permitted by applicable law.

6. Chat, Calls, and Session Recording Consent

When you contact PartsHnC by phone, chat, website form, email, or other communication channel, we may collect and retain records of those communications for customer service, training, quality assurance, order support, dispute resolution, fraud prevention, security, and business recordkeeping purposes.

PartsHnC may record, monitor, transcribe, store, or review customer service calls, chat sessions, screen-sharing sessions, support sessions, website sessions, or other communications wherever permitted by law.

By continuing a call, chat, website session, screen-sharing session, or other communication after receiving notice of recording or monitoring, you consent to such recording, monitoring, transcription, storage, and review, where consent is required by applicable law.

If you do not wish to be recorded or monitored, you should discontinue the call, chat, session, or communication and contact us through another available method, such as email, where appropriate.

We may use third-party service providers to support chat, phone, call recording, transcription, analytics, customer service, and session recording functionality. These providers may process communication and session information on our behalf as service providers.

We do not intend to collect sensitive personal information through chats, calls, or session recordings unless necessary for a specific customer service, order, payment, return, fraud-prevention, or legal purpose. You should not provide unnecessary sensitive information during calls, chats, forms, or other communications.

7. How We Share Personal Information

PartsHnC does not sell personal information.

However, we may share personal information with service providers, business partners, and other parties when necessary to operate our business, process orders, provide services, comply with law, or protect our rights.

We may share personal information with the following categories of recipients:

A. Payment Processors

We may share information with payment processors to process payments, refunds, chargebacks, fraud reviews, payment authorizations, and transaction records.

B. Shipping Carriers and Fulfillment Partners

We may share name, address, phone number, email address, order information, product information, and delivery instructions with shipping carriers, suppliers, distributors, warehouses, manufacturers, or fulfillment partners to process and deliver orders.

C. Website, Technology, and E-Commerce Service Providers

We may share information with companies that support our website, hosting, e-commerce platform, checkout, databases, email systems, customer support tools, security tools, fraud-prevention systems, analytics, and system maintenance.

D. Advertising and Analytics Providers

We may share website activity, cookie identifiers, device information, IP address, and similar information with analytics and advertising providers to measure website performance, improve advertising, and conduct remarketing.

E. Professional Advisors

We may share information with accountants, attorneys, auditors, consultants, insurers, banks, and other professional advisors when needed for business, legal, accounting, tax, compliance, or risk-management purposes.

F. Legal, Regulatory, and Safety Purposes

We may disclose information when we believe it is necessary or appropriate to:

• Comply with law.

• Respond to legal process.

• Cooperate with law enforcement or government authorities.

• Enforce our Terms and Conditions.

• Protect against fraud, abuse, security threats, or illegal activity.

• Protect the rights, property, safety, or security of PartsHnC, customers, employees, service providers, or others.

G. Business Transfers

If PartsHnC is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of business, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

H. With Your Consent

We may share information with other parties when you direct us to do so or when you give us consent.

8. Marketing Communications and Opt-Out

If you provide your email address or otherwise consent where required, we may send you order-related communications, account notices, product updates, promotional emails, newsletters, or other marketing communications.

You may opt out of promotional emails by following the unsubscribe instructions in the email or by contacting us at [email protected] with the subject line “Marketing Opt-Out.”

Even if you opt out of promotional emails, we may still send non-marketing communications, such as order confirmations, shipping updates, payment notices, return communications, customer service responses, policy notices, security alerts, and legal notices.

9. Text Messaging and SMS

PartsHnC may use phone numbers or mobile numbers to communicate with customers about orders, customer service, delivery issues, or other transaction-related matters.

If PartsHnC offers promotional SMS/text messaging in the future, we will provide appropriate opt-in and opt-out instructions where required by law.

You are responsible for ensuring that the phone number you provide is accurate and that you are authorized to receive communications at that number. Message and data rates may apply depending on your carrier.

If you want us to stop sending non-essential text messages, you may contact us at [email protected] with the subject line “SMS Opt-Out.”

10. Do Not Track Signals

Some browsers may transmit “Do Not Track” signals or similar signals. Because there is no consistent industry standard for responding to these signals, PartsHnC does not currently respond to browser Do Not Track signals.

You can manage certain tracking technologies through your browser settings, device settings, cookie controls, and advertising opt-out tools.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request information about how we collect, use, disclose, or share personal information.

• Opt out of certain marketing communications.

• Opt out of certain targeted advertising or sharing where applicable.

• Limit certain uses of sensitive personal information where applicable.

• Appeal a privacy request decision where applicable by law.

These rights may be subject to legal limitations and exceptions. For example, we may need to retain certain information to complete transactions, process returns, prevent fraud, comply with tax and accounting obligations, resolve disputes, enforce agreements, maintain security, or comply with legal requirements.

To submit a privacy request, contact us at [email protected] with the subject line “Privacy Request.”

We may need to verify your identity before responding to a request. Verification may require information such as your name, email address, phone number, billing address, shipping address, order number, or other information reasonably necessary to confirm your identity.

12. California Privacy Rights

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to PartsHnC.

A. Categories of Personal Information We May Collect

In the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, account username, and online identifiers.

• Commercial information, such as products purchased, order history, return history, transaction information, and customer service records.

• Internet or electronic network activity information, such as browsing activity, pages visited, products viewed, cart activity, search terms, device information, cookie identifiers, and interactions with our website or advertisements.

• Geolocation information, such as approximate location derived from IP address.

• Professional or business information, such as business name, business address, business email, business phone number, and job title where provided.

• Audio, electronic, or similar information, such as communications you send to us through email, forms, chat, or customer service channels.

• Inferences, such as product interests, shopping preferences, or advertising segments based on website activity.

We do not intentionally collect sensitive personal information unless needed for a specific lawful purpose.

B. Sources of Personal Information

We may collect personal information from:

• You directly.

• Your account activity.

• Your orders and transactions.

• Your communications with us.

• Website cookies and analytics tools.

• Advertising platforms.

• Payment processors.

• Shipping carriers.

• Service providers.

• Suppliers, distributors, or fulfillment partners.

C. Business and Commercial Purposes

We collect and use personal information for the purposes described in this Privacy Policy, including order processing, payment, shipping, returns, customer service, fraud prevention, website operation, analytics, advertising, legal compliance, and business recordkeeping.

D. Categories of Personal Information Disclosed for Business Purposes

We may disclose the categories of personal information listed above to service providers and business partners for business purposes, including payment processing, shipping, fulfillment, website operations, analytics, advertising, customer service, fraud prevention, tax, accounting, legal compliance, and security.

E. Sale or Sharing of Personal Information

PartsHnC does not sell personal information.

Depending on how California law applies to advertising cookies and remarketing technologies, certain disclosures to advertising or analytics partners may be considered “sharing” for cross-context behavioral advertising. Where required by law, California residents may have the right to opt out of such sharing.

To submit an opt-out request, contact us at [email protected] with the subject line “Do Not Sell or Share Request.”

F. California Consumer Rights

Subject to applicable law, California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share.

• Request access to specific pieces of personal information.

• Request deletion of certain personal information.

• Request correction of inaccurate personal information.

• Opt out of sale or sharing of personal information.

• Limit use and disclosure of sensitive personal information, where applicable.

• Not be discriminated against for exercising privacy rights.

G. Non-Discrimination

We will not discriminate against you for exercising privacy rights. This means we will not deny goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights, except where permitted by law.

H. Authorized Agents

Where permitted by law, you may authorize another person or entity to submit a privacy request on your behalf. We may require proof of authorization and may also require you to verify your identity directly with us.

13. Other U.S. State Privacy Rights

Residents of certain states, such as Colorado, Connecticut, Virginia, Utah, Nevada, and other states with privacy laws, may have rights regarding access, deletion, correction, portability, targeted advertising opt-out, sale opt-out, profiling opt-out, or appeal of privacy request decisions, depending on the applicable law.

To exercise any applicable state privacy rights, contact us at [email protected] with the subject line “Privacy Request.”

We will respond to applicable requests as required by law. If a state privacy law does not apply to PartsHnC or to your request, we may explain that limitation in our response.

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to process orders, provide customer service, maintain accounts, process returns, comply with tax and accounting obligations, resolve disputes, prevent fraud, enforce agreements, maintain business records, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Examples include:

• Order, invoice, payment confirmation, shipping, return, and tax records may be retained as needed for accounting, tax, legal, audit, and business purposes.

• Customer service communications may be retained as needed to support customers, resolve disputes, and improve service.

• Website logs, analytics data, and security records may be retained for a limited period needed for security, performance, fraud prevention, and analytics.

• Marketing preferences may be retained to honor opt-out requests.

When information is no longer needed, we may delete, de-identify, aggregate, or archive it, subject to legal, technical, backup, and business limitations.

15. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, and destruction.

However, no method of internet transmission, electronic storage, website operation, or payment processing is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account login information and password. If you believe your account or personal information has been compromised, please contact us promptly.

16. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18 without appropriate consent, we will delete the information as required by applicable law.

17. International Users

PartsHnC is based in the United States, and our website is primarily intended for users located in the United States.

We do not intentionally target customers located in the European Economic Area, the United Kingdom, or other jurisdictions where additional privacy obligations may apply, unless expressly stated.

If you access our website from outside the United States, you understand that your personal information may be collected, processed, stored, and used in the United States, where privacy laws may differ from those in your country or region.

18. Third-Party Websites and External Links

Our website may contain links to third-party websites, manufacturer websites, supplier websites, payment processors, shipping carriers, advertising platforms, social media sites, manuals, diagrams, videos, or other external resources.

This Privacy Policy applies only to PartsHnC and does not apply to third-party websites, services, platforms, or applications.

We do not control and are not responsible for the privacy practices, security practices, content, or policies of third parties. You should review the privacy policies and terms of those third parties before providing information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update the policy, we will revise the “Last Updated” date at the top of this page.

If we make material changes, we may provide additional notice where appropriate, such as by posting a notice on our website or contacting you through information you have provided.

Your continued use of the website after a revised Privacy Policy is posted means you accept the updated policy, where permitted by law.

20. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

Corporate Address:
PartsHnC
700 Nicholas Blvd, Suite 105
Elk Grove Village, IL 60007
United States

Business Hours: 8:00 AM – 5:00 PM CST
Business Days: Monday to Friday
Toll-Free: 866-773-0907
Phone: 630-326-8605
Email: [email protected]
Subject Line for Privacy Requests: Privacy Request